At Speedy Printing, we strive to provide high-quality printing services and ensure that every order is processed accurately and efficiently. Because many of our products and services are custom-made or produced specifically according to customer instructions, our cancellation and refund policy is as follows.
1. Order Cancellation
Orders may be canceled before printing or production begins.
If an order is canceled after we have already performed work such as file preparation, design, formatting, proofing, or other pre-production services, any applicable fees for work already completed may be deducted from the refund.
Once printing or production has started, the order may not be canceled or refunded, except as otherwise provided in this policy.
2. Customer-Supplied Files
Customers may submit files by email, in person, USB drive, or other approved methods.
Customers are responsible for reviewing and confirming that all submitted files and instructions are correct before production. This includes, but is not limited to:
- Spelling and grammar
- Names and contact information
- Dates and numbers
- Images and graphics
- Page order
- Quantities
- Paper size and finished dimensions
- File version
- Printing instructions
We are not responsible for errors contained in customer-supplied files or instructions.
When a customer requests us to print a file as submitted, the customer is responsible for ensuring that the correct and final version has been provided.
3. Email Orders
For orders submitted by email, the file received by our company will be considered the customer’s final file unless the customer provides additional written instructions or requests a proof.
Customers are responsible for confirming that the correct file, quantity, size, paper type, and other printing specifications have been provided.
If clarification is required, we may contact the customer before beginning production. Any delay caused by waiting for customer confirmation may affect the estimated completion time.
4. Proof Approval
When a proof is provided, the customer is responsible for carefully reviewing and approving the proof before production begins.
Approval of a proof confirms that the customer has reviewed and accepted the text, images, layout, colors, dimensions, and other specifications shown in the proof.
Once a proof has been approved, we are not responsible for errors or changes that were present in the approved proof.
5. Printing Errors and Defective Products
If an error or defect is caused by our printing or production process, please contact us as soon as possible.
After reviewing the issue, we may, at our discretion:
- Reprint the affected order;
- Correct the affected portion of the order; or
- Issue a full or partial refund, depending on the circumstances.
We may request photographs or other information to determine the cause of the issue.
6. Color Variations
Slight differences between colors displayed on computer monitors, mobile devices, or digital proofs and the final printed product are normal.
Variations may occur due to differences in screens, printing equipment, paper, ink, materials, and production processes.
Minor color variations are not considered a printing defect and are not normally eligible for a refund or reprint.
7. Customer-Approved or Customer-Provided Errors
We are not responsible for errors that originate from customer-supplied files or information, including but not limited to:
- Misspelled words or names
- Incorrect dates, phone numbers, or addresses
- Incorrect images or logos
- Low-resolution images
- Incorrect file versions
- Incorrect page order
- Incorrect quantities or specifications
If the customer approves a proof containing such errors, the order will not be eligible for a refund or free reprint based on those errors.
8. Order Changes
Requests to change an order after it has been submitted must be made as soon as possible.
We will make reasonable efforts to accommodate changes before production begins. However, once printing or production has started, changes may not be possible.
Additional charges may apply for changes, revisions, or additional work requested after the original order has been submitted.
9. Damaged or Incorrect Orders
If you receive an order that is damaged, incomplete, or different from what you ordered, please contact us within seven (7) days of receiving the order.
Please provide your order information and photographs of the damaged or incorrect items when applicable.
We will review the issue and determine the appropriate resolution.
10. Non-Refundable Services
Certain services may be non-refundable once they have been performed, including but not limited to:
- Graphic design
- File preparation
- Layout and formatting
- Proofing
- Special finishing
- Custom setup
- Rush services
Any applicable non-refundable fees will be communicated to the customer when appropriate.
11. Refund Processing
Once a refund has been approved, the refund will generally be issued to the original payment method.
Processing times may vary depending on the payment method, bank, or payment provider. Our company is not responsible for delays caused by financial institutions or payment processors.
12. Customer Responsibility
By placing an order with [Company Name], the customer acknowledges and agrees to review all files, specifications, and proofs carefully before production.
Submitting an order or approving a proof constitutes confirmation that the customer has reviewed and accepted the order details.
13. Policy Changes
We reserve the right to update or modify this Cancellation & Refund Policy at any time. Any changes will be posted on our website and will apply to orders placed after the updated policy becomes effective.
14. Contact Us
If you have any questions regarding cancellations, refunds, or an existing order, please contact us as soon as possible.
We are committed to working with our customers to resolve issues fairly and provide the best possible printing experience.
