File Preparation Guide

File formats

The preferred file format for printing is PDF. We also accept JPG, JPEG, PSD, PNG, TIF, TIFF, EPS & AI, files

Artwork requirements

We require artworks to be in CMYK color space and have a minimum resolution of 300dpi. A 0.125″ bleed from each side of artwork is required for most products.

Template Guidelines

Bleed area
A bleed area is when an image extends beyond the cut line of the printed product. If your image is not white on all four sides, you MUST include an extra 1/8″ (0.125″) on each side of the card to be trimmed after the printing is complete.

Cut line
The cut line is where your product will be trimmed to, once the bleed area is removed. But please remember, due to cutting tolerances of printing, the cut may shift up to 1/16 of an inch in any direction.

Safe area
A safe area is a margin within the cut line which will prevent text or type from being cut off. It is imperative that no text or essential parts of your artwork come within 1/8″ of the trim line. Due to mechanical tolerance during the cutting process, any content within 1/8″ of the trim line may be cut off.

Proofing

What is Digital proof?
It is a PDF document we prepare upon your request, so you can review your design for details like trim lines, folding lines, and colors before we print your order.

How long does it take for proofs to get ready?
If you request digital proof, it will be ready within 5 to 24 hours after you place your order. You will receive an email notification once your proof is ready. You will need to reply to Your email to review and approve your proof so we can continue processing your order.

Note: On rare occasions, we find issues in your files that require further input from you. In such cases, our experts will contact you within 24 business hours to work with you on a resolution.

Will requesting digital proof delay my order
Possibly. Proofs approved before 6 PM EST will go into the printing queue that day. Proofs approved after 6 PM EST will go into the printing queue the following schedule. Learn more about our turnaround calculation method.

What if I find a problem with my digital proof?
If you notice any issues in your digital proof, you can reject it and request a new one with additional comments or instructions, or you can submit a new file. You can always contact us if you need further assistance with your files.

Do you correct possible spelling errors in my artwork?
No. We do not change text or art. We only fix print-related technical issues found in your file.