Turnaround Time is the time that takes us to print your item and make it ready for pickup or shipping.
Shipping time is NOT included in Turnaround Time.
You have the option to select from multiple Turnaround Time options when placing your order.
If you fully pay for your order and upload your files before 5 PM EST, the Turnaround Time starts the next business day. For orders completed after 5 PM EST, Turnaround Time starts on the second business day.
If you request a proof, or if you are asked to review your proof because of a problem, you need to approve the proof before 5 PM PST to get your Turnaround started the next business day. For proofs approved after 5 PM PST, turnaround starts on the second business day. If you have a pending payment, your entire order will be placed on hold. Once you fully pay for your order, your Turnaround starts based on the above guideline.
Weekends and national holidays are excluded from Turnaround Time.